Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Can I change or cancel my order?
Please contact us at service@kiselle.com as soon as possible. We'll do our best to accommodate changes before your order is processed.

Shipping

How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary by location. You'll receive a tracking number once your order ships.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping rates and times will be displayed at checkout.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please visit our Shipping & Returns page for full details.

How do I start a return?
Email us at service@kiselle.com with your order number and reason for return.

Products

Are your products really handmade?
Absolutely! Every Kiselle product is handcrafted with care and attention to detail. No two pieces are exactly alike, which makes each one truly special.

Still have questions?
Feel free to reach out at service@kiselle.com — we're happy to help!