Shipping & Returns

Shipping Policy

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Once your order ships, you will receive a confirmation email with a tracking number.

Estimated Delivery Times

• United States: 5-10 business days
• International: 10-21 business days (varies by country)

Please note that delivery times may vary due to customs processing or carrier delays.

Returns Policy

We want you to love your Kiselle purchase! If you're not completely satisfied, we accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused and in original condition
• In the original packaging

How to Return

1. Email us at service@kiselle.com with your order number and reason for return
2. We'll send you return instructions within 1-2 business days
3. Ship your item back to us
4. Once received and inspected, your refund will be processed within 5-7 business days

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrived damaged, please contact us immediately at service@kiselle.com with photos of the damage and we'll make it right.