Refund Policy

Refund Policy

Last updated: August 2026

We want you to be completely happy with your Kiselle purchase. If for any reason you are not satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible, items must be:

  • Unused and in their original condition
  • In the original packaging

Please note that due to the handcrafted nature of our products, slight variations in appearance are not considered defects and are not eligible for returns.

How to Request a Return

  1. Email us at service@kiselle.com with your order number and reason for return
  2. We will respond within 1-2 business days with return instructions
  3. Ship the item back to us (return shipping is at the customer's expense unless the item is defective or incorrect)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at service@kiselle.com within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Non-Refundable Items

  • Items returned after 30 days
  • Items that have been used or altered
  • Gift cards